You need to know what makes artists tick. Having been through the process myself as a musician since I was an early teen gave me an advantage - understanding them from their point of view because it's about them it's not about you - it's their vision and what they're capable of achieving and you're the conduit.
Honestly I never thought I'd actually be playing a teen lesbian. I didn't think it was going to go this far. But I'm glad that it did because there have been a lot of fans who have expressed that they've been going through similar situations in their lives.
I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture if you watched any teen comedy in the '80s. it's clear that malls are where we live!